space
space
Peshtigo Times
space
space
space
Perspectives
* From My Window
space
space
Sports Shorts
* Bulldog Boys Win Packerland Crown; Marinette's Polomis Tops NEC
* Jones Leads Peshtigo Kickers Past Phelps
* Bulldogs Powered by a Tonn of Kills In Regional Win
* Peshtigo Falls to Kewaunee In Double OT Heart Breaker
* Bulldogs Show Improvement in Loss to Ranked Clippers

space
Peshtigo Fire
space
e-Edition
Now Available
For more information
click here
dot
THE CITY REBORN FROM THE ASHES OF AMERICA'S MOST DISASTROUS FOREST FIRE
space
dot
space

From My Window

Buy Local

By Jane Thibodeau Martin


Despite my "no gifts" request for Valentine's Day my ever-thoughtful husband ordered me roses from a heavily-advertised on-line flower delivery service. It's one he's used before with good results " and it was not FTD. That's all I'll say about the identity of the company before I tell you my tale of woe.

The flowers arrived on Feb. 13 via Fed Ex, beautifully boxed and in two separate bouquets wrapped with cellophane. I heard the truck pull in our driveway, and took the box inside immediately. The roses looked perfect in the box when I opened it " still in bud, with luxuriant green leaves on the long stems.

But when I cut the cellophane off the first bunch to trim the stems and put them in a vase, a very weird thing happened. The first rose I picked up immediately shed all its leaves, and some petals as well. I was rather startled, since they looked so good, but as I picked up the next roses each one also shed every single leaf and many petals. So, while I hoped for different results opening the second bunch, I used the video feature of my I- phone to record the results as I cut the cellophane on the second bunch. That bunch, if anything, shed more petals than the first; in addition to every single leaf. The result was a vase of roses with totally naked stems, with a petal or two periodically continuing to waft off as I looked at them. It reminded me of the scene in the movie "Beauty and the Beast," where a flower continues to slowly drop petals to mark time running out for the life of the Beast. My sink, meanwhile, was full of rose foliage and a heap of red petals.

I contacted the company via e-mail at their customer service web page, and offered to forward the video, but they declined to see it. The contact apologized most profusely and promised a new shipment to replace it on the following day. Since that was Valentine's Day I was skeptical " it is a peak time of flower deliveries. But I trusted the apology.

On Feb. 14; no flowers. I guessed they got caught up in the holiday delivery rush, but dashed off an e-mail of inquiry. I got another profuse apology; an assurance the flowers would arrive on the 15th, and was a bit more confident a delivery would arrive.

But no; and after yet another e-mail; no replacement flowers on the 16th either. At this point I finally looked at the company's web page on line, and it was loaded with complaints from customers about missed deliveries; poor quality flowers; incorrect flowers sent; and overcharging. It began to dawn on me that I was going to have to give up on straightening this mess out; and since we were going to be away over the weekend and unable to receive a replacement delivery I attached my 10 e-mail string of correspondence with their customer service team, told them I did not want a replacement delivery; and to please credit my husband's credit card for the charge.

I got a prompt response from customer service asking that I fill out a form listing our order number; date of delivery; recipient's name; sender's name, on and on.

At this point I got "grumpy." (I was actually something else, but that term is not really appropriate for a newspaper.) I responded that it would seem the 10 e-mail chain attached should provide adequate information by itself with no form needed, and then, for the first time, attached the video of the flowers being opened.

This seemed to immediately have the desired effect, and his credit card was refunded. My guess is they did not want to see my video posted on social media.

It is astonishing that such a large and heavily-advertised service would have such a fiasco on Valentine's Day, but it certainly made for a good story. It's fun to complain to others when you receive absolutely horrific customer service.

I told this story to my daughter and her fiancé over dinner that weekend. They then shared their "florist" story, which was a totally different experience, and carried a certain amount of charm as well.

Our daughter's fiancé lives in Seattle, Washington. Our daughter lives in Dallas, Texas. Over the course of their relationship, he has frequently sent flowers to her workplace. He has always used the same, small Dallas non-chain flower shop for his orders. They know him by name, and the service has been flawless. Our daughter sends me pictures of the delivered arrangements, unique and beautiful every time. Our daughter and future son-in-law are now preparing for her move to Seattle, and one of the things they want to do during one of his last visits to Dallas before she moves is to drop by at the florist to meet them in person for the first time, and thank them for their excellent customer service and for being part of their story . The florist has been a part of their courtship from the very beginning, and their only regret is that this trusted florist will be unable to do the flowers for the wedding, which is planned for Seattle.

I can't think of a local business I have ever dealt with that would require a week's daily effort to make right a wrong. I am sure they exist, but when a person's business reputation is "on the line," small businesses normally make every effort to satisfy reasonable customers. I have lived in Oklahoma for 17 years, but I still use Everard's flowers in Marinette several times a year for deliveries to family and friends. The same friendly voices always answer the phone, and when I stop in during Marinette County visits to do a cash and carry transaction everything looks the same. When I call and ask what they have in flowering plants for delivery I get an accurate list; when I ask what plants look particularly good and they say "Persian Violets" I know the plant my Mom gets will be beautiful.

If you are disappointed in a local business and complain, the person answering the phone is probably NOT going to give you a ten e-mail run-around.

If we don't support our local businesses we will wake up some day to find them gone. And we will be left with no option but the unpleasant work of holding ŕ-800-we fib" accountable when they fail us.

Two weeks ago I mourned the slow passing of the classic supper club "salad bar."   Well, apparently if I want to hear from the people who read the column, this was the right topic to feature!  People are very passionate about salad bars, and if you are willing to take a short drive from the Marinette/Peshtigo area, they can still be found, according to Peshtigo Times readers!  Here's the recommendations sent, and they are still coming.  Please note some of these got multiple mentions.

Rene's at Twin Bridge

Weathered Wood in Mountain

Waubee Lodge near Lakewood

Nimrod in Athelstane

"The Woods" "Country Inn"  and "Hilltop" (I gather near Crivitz)

Bob and Laura's in Pound

Romey's Holiday Inn at Kelly Lake

You can reach me for commentary, alternative viewpoints or ideas at this e-mail address: Janiethibmartin@gmail.com.


Recent stories, opinions and photos

Issue Date Department Headline
10-18-2017Sports
Bulldog Boys Win Packerland Crown; Marinette's Polomis Tops NEC

10-18-2017Sports
Jones Leads Peshtigo Kickers Past Phelps

10-18-2017Sports
Bulldogs Powered by a Tonn of Kills In Regional Win

10-18-2017Front Page
Give Rides

10-18-2017Sports
Peshtigo Falls to Kewaunee In Double OT Heart Breaker

10-18-2017Front Page
Peshtigo School Survey May Go Out In November

10-18-2017Front Page
Sheriff Urges County Not To Open All Roads To ATVs, UTVs

10-18-2017Front Page
Coleman School Threat Suspect Is Under Arrest

10-18-2017Front Page
Middle Inlet Property Owners Billed For Driveway Culverts

10-18-2017Obituaries
Carole Ziemer

10-18-2017Obituaries
Marilyn A. Walters

10-18-2017Obituaries
Jane I. Stromer

10-18-2017Obituaries
Joseph G. Schaetz Sr.

10-18-2017Obituaries
Bonnie L. Ruechel

10-18-2017Obituaries
Lyn Patrick Reif

10-18-2017Obituaries
Debra A. Puterbaugh

10-18-2017Obituaries
Patricia M. Pearson

10-18-2017Obituaries
John C. Patterson

10-18-2017Obituaries
Clarice M. Monville

10-18-2017Obituaries
Tracy Mattison

10-18-2017Obituaries
David J. Herrick

10-18-2017Obituaries
Lloyd C. Hatfield

10-18-2017Obituaries
Veronica Greenleaf

10-18-2017Obituaries
Floyd V. Gayon

10-18-2017Obituaries
David C. Foss

10-18-2017Obituaries
Isabelle l. Edminster

10-18-2017Obituaries
Lorraine Capossela

10-18-2017Obituaries
Terrance O. Bendt 

10-18-2017Obituaries
Susan R. Anderson

10-18-2017Obituaries
Loretta Mae Lipp

10-18-2017Obituaries
Mary A. Lemmen

10-18-2017Obituaries
Robert Hinz

10-18-2017Obituaries
Evelyn M. Denman

10-18-2017Obituaries
Audrey A. Carriveau

10-18-2017Obituaries
Judy Bartz

10-18-2017Perspectives
From My Window

10-18-2017Perspectives
Country Cousin

10-18-2017Community - Wausaukee
Geisler To Speak at Wausaukee Library

10-18-2017Community - Wausaukee
Wausaukee Red Hats Meet Nov. 9

10-18-2017Community - Wausaukee
Athelstane Tables Action on Court Co-Op Plan

10-18-2017Community - Wausaukee
Town Of Wausaukee Sets Budget Hearing Nov. 14

10-18-2017Community - Crivitz
Country Gospel Jam Friday, Oct. 20

10-18-2017Community - Crivitz
Mother Catherine To Speak at Crivitz Nov. 7

10-18-2017Community - Crivitz
Crivitz VFW Gun Show is Nov. 4th

10-18-2017Community - Crivitz
Legion Vets Dinner at Woods Nov. 11

10-18-2017Community - Coleman
Author Book Signing at Suring

10-18-2017Community - Coleman
Vegas Country at Equity Oct. 27-28

10-18-2017Community - Coleman
Living Waters Church Paint Night Fundraiser

10-18-2017Community - Coleman
Woman's Club Lists Monetary Donations

10-11-2017Obituaries
Verla M. Beath

10-11-2017Obituaries
William J. Bero, Jr.

10-11-2017Obituaries
Patrick O. Brown

10-11-2017Obituaries
Michael J. Callaway

10-11-2017Obituaries
Lorraine R. Capossela

10-11-2017Obituaries
Donald J. Desotell

10-11-2017Obituaries
E. Rita DeGroot

10-11-2017Obituaries
Rose Frederiksen

10-11-2017Obituaries
Maynard E. Greetan

10-11-2017Obituaries
Samuel D. Imhoff

10-11-2017Obituaries
William R. Laundre

10-11-2017Obituaries
William A. Kriescher

10-11-2017Obituaries
Esther F. Marquardt

10-11-2017Obituaries
Dennis A. McCabe

10-11-2017Obituaries
Benjamin C. Mikolas

10-11-2017Obituaries
Esther A. Mueller

10-11-2017Obituaries
Kenneth Neveu

10-11-2017Obituaries
Nancy A. Pagel

10-11-2017Obituaries
Carol M. Powell

10-11-2017
Paul W. Perkins

10-11-2017Obituaries
Robert Schultz

10-11-2017Obituaries
Werner Schulz

10-11-2017Obituaries
Rita R. Soderbeck

10-11-2017Obituaries
Eileen C. Vanderheiden

10-11-2017Obituaries
Gwendolyn A. Watts

10-11-2017Obituaries
Bernhard Williams

10-11-2017Perspectives
Country Cousin

10-11-2017Obituaries
Todd O. Williams

10-11-2017Obituaries
John Wontor Jr.

10-11-2017Obituaries
Crivitz Claims M&O Title with Win Over STAA

10-11-2017Perspectives
From our readers

10-11-2017Perspectives
From My Window

10-11-2017Sports
Bulldogs Show Improvement in Loss to Ranked Clippers

10-11-2017Sports
WIAA State Champions Crowned in Girls Golf

10-11-2017Sports
Crivitz Claims M&O Title with Win Over STAA

10-11-2017Sports
Jandt's Big Game Helps Bulldogs Collar Wolves

10-11-2017Community - Wausaukee
Near North Trail Riders 25th Annual Brat Fry

10-11-2017Community - Wausaukee
Post 66 Meeting at Athelstane Oct. 14

10-11-2017Community - Wausaukee
Winners in Lions Club Card Raffle

10-11-2017Community - Wausaukee
Wausaukee Lions Clean Garage

10-11-2017Community - Crivitz
Change School Board to Oct. 25

10-11-2017Community - Crivitz
CAWC To Meet at Hilltop Oct. 19

10-11-2017Community - Crivitz
Middle Inlet to Discuss Municipal Judge Salary

10-11-2017Community - Crivitz
Crivitz VFW Post 2063 Sponsors 2 Essay Contests

10-11-2017Community - Coleman
WWII Book Author at Coleman

10-11-2017Community - Coleman
Coleman Receives State Trust Loan

10-11-2017Community - Coleman
Crooked Lake Annual Oktoberfest is Oct. 14

10-11-2017Community - Coleman
Faith Christian School Hosts Chili Cook-Off

10-11-2017Front Page
Gov. Increases Sparsity Aid for Rural Schools

10-11-2017Front Page
County May Get Funds For 3rd Full Time DA

10-11-2017Front Page
Name Sue Hinch New Co. Child Support Head

10-11-2017Front Page
Oktoberfest at St. Thomas Aquinas Slated for Oct. 21

10-11-2017Front Page
County Board Referendum Proposal Is Again Defeated

10-04-2017Obituaries
Robert H. Wontor

10-04-2017Obituaries
Don A. Wagner

10-04-2017Obituaries
Martin Vieth

10-04-2017Obituaries
Joel J. Settersten

10-04-2017Obituaries
Larry D. Schoen

10-04-2017Obituaries
Elizabeth K. Olson

10-04-2017Obituaries
Gary F. Naze

10-04-2017Obituaries
Diane M. Mortier

10-04-2017Obituaries
James Martinson

10-04-2017Obituaries
Robert S. Lusardi

10-04-2017Obituaries
Kathleen M. Kasten

10-04-2017Obituaries
Carol Hellermann

10-04-2017Obituaries
Dorothy M. Frye

10-04-2017Obituaries
Bradley Foster

10-04-2017Obituaries
Robert Eftedahl

10-04-2017Obituaries
Jerry B. Byng

10-04-2017Obituaries
Mildred M. Buck

10-04-2017Obituaries
Dorothy A. Bouche

10-04-2017Obituaries
Marion L. Boland

10-04-2017Sports
Marines Cap Season With 4th Place Sectional Finish

10-04-2017Sports
Bulldogs Sink Viking Invasion

10-04-2017Sports
Crivitz Sets Cruise Control in M&O

10-04-2017Sports
Wausaukee One Game Back in MONLPC-8 Man

10-04-2017Perspectives
Country Cousin

10-04-2017Perspectives
From our readers

10-04-2017Perspectives
From My Window

10-04-2017Community - Wausaukee
Wausaukee Trick Or Treat Oct. 31

10-04-2017Community - Wausaukee
Wausaukee School Financial Aid Night

10-04-2017Community - Wausaukee
Message Church Give Coats for Kids

10-04-2017Community - Wausaukee
Wausaukee 9th Annual Fall Festival Oct. 7th

10-04-2017Community - Crivitz
Crivitz VFW Auxiliary Plans Booth at Co. Fair

10-04-2017Community - Crivitz
Crivitz Church Plans Trip to Shrine Oct. 11

10-04-2017Community - Crivitz
Trick or Treat in Crivitz Oct. 31

10-04-2017Community - Crivitz
Crivitz Homecoming Week, is Oct. 2-7, Parade, Dance

10-04-2017Community - Coleman
Coleman Utility Board Oct. 9

10-04-2017Community - Coleman
Library Forms Lego Club

10-04-2017Community - Coleman
Pound Village Board Reviews, Adjusts 2018 Budget Details

10-04-2017Community - Coleman
Vegas Coming to Equity Oct. 27, 28

10-04-2017Front Page
Granite Plaques Mounted on Logs Taken From River

10-04-2017Front Page
Peshtigo Sewer Rates Are Going Up, Old Buildings Coming Down

10-04-2017Front Page
School Building Group Asks For Third Option

10-04-2017Front Page
Appeals Court Dismisses Crivitz Locker Room Suit

10-04-2017Front Page
Marinette Bank Re-Zoning Request Falls Short of Passing

09-27-2017Sports
Deer and Turkey Tagging Changes; Goose Harvest Registration

09-27-2017Sports
Marines Finish Fifth at NEC Conference Match

09-27-2017Sports
Crivitz Defends Home Turf Against Suring

09-27-2017Sports
Home Teams Dominate M&O Triangulars

09-27-2017Obituaries
Gloria R. Bauerfeind


space
Peshtigo Times
WEB Poll!
Do you agree with NFL players taking a knee or locking arms during the National Anthem?
space Yes
No
Undecided
space
TO VOTE CLICK
YES, NO or UNDECIDED

Suggest a Question
space .
space
FRONT
space
.
space
CLASSIFIEDS
space
.
space
COMMUNITY
space
.
space
GUEST BOOK
space
.
space
NEWS
space
.
space
OBITS
space
.
space
PERSPECTIVES
space
.
space
SPORTS
space
.
space
SUBSCRIBE
space
.
space
.
space
PESHTIGO FIRE
space
.
space
CUSTOM PRINTING
space
.
space
TIMES' SAVER
space
.
space
Click for Peshtigo, Wisconsin Forecast
FORECAST
space
Quick...
News or Ad Search
Enter News key words.
Enter Ad key words.



Peshtigo Times
841 Maple St
PO Box 187
Peshtigo, WI 54157
Phone: 715-582-4541
Email:
News@
PeshtigoTimes.com

space
Fax: 715-582-4662
© 2000-2017
All right reserved
space
Powered by
WEB Media
Interactive
COMMUNITY
WEB sites